Luna Data Solutions, Inc - SMS Privacy Policy

Luna Data Solutions SMS Privacy Policy

 

Effective Date: 1/1/2025

1. Introduction Luna Data Solutions ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information when you engage with our 10DLC (10-digit long code) messaging services.

2. Information We Collect When you use our 10DLC messaging services, we may collect the following types of information:

  • Personal Information: Includes your name, phone number, email address, and other identifiers necessary for communication.
  • Message Content: The text and media you send or receive via our 10DLC services.
  • Device Information: Your IP address, mobile carrier, device type, and operating system.
  • Usage Data: Metadata related to messages, such as timestamps, delivery status, and engagement metrics.

3. How We Use Your Information We use the collected information for the following purposes:

  • To facilitate and deliver 10DLC messages.
  • To improve the quality and reliability of our messaging services.
  • To comply with legal and regulatory requirements.
  • To detect, prevent, and address fraud, security, or technical issues.
  • To provide customer support and respond to inquiries.

4. How We Share Your Information We do not sell your information. However, we may share your information with:

  • Service Providers: Third-party vendors who assist in delivering and maintaining our messaging services.
  • Legal Authorities: When required by law or to protect the rights, safety, or property of Luna Data Solutions or others.
  • Business Transfers: In connection with a merger, sale, or acquisition of all or a portion of our business.

5. Data Security We implement reasonable security measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet is entirely secure, and we cannot guarantee absolute security.

6. Data Retention We retain message data and personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

7. Your Choices and Rights

  • You may opt out of receiving 10DLC messages by following the instructions in the message or contacting us.
  • You may request access, correction, or deletion of your personal information by reaching out to us at 512-828-7906.

8. Children’s Privacy Our 10DLC services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

9. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted with a revised "Effective Date." Your continued use of our services constitutes acceptance of the updated policy.

10. Contact Us If you have any questions about this Privacy Policy or our data practices, please contact us at:

Luna Data Solutions
1408 W Koenig Ln, STE A, Austin, TX 78756
HR@lunadatasolutions.com
512-828-7906